Return Policy

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Overview

At Personalartcreat, we take pride in creating high-quality handmade greeting cards and custom printing services. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns and refunds.

Standard Products

If you are not satisfied with a standard greeting card purchase, you may return it within 14 days of receipt, provided that:

• The card is in its original, unused condition
• The card has not been written in or damaged
• You have the original receipt or proof of purchase

Custom Orders

Due to the personalized nature of custom greeting cards and printing services, custom orders are generally not eligible for return or refund unless:

• The product received is significantly different from what was ordered
• The product is damaged or defective upon arrival
• There was an error on our part in the production process

If you believe your custom order qualifies for a return, please contact us within 7 days of receipt to discuss your situation.

Defective or Damaged Products

If you receive a greeting card that is damaged or defective, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Return Process

To initiate a return:

1. Contact us at info@personalartcreat.world or +61412174271 within the applicable return period
2. Provide your order number and reason for return
3. We will provide you with return instructions and a return authorization
4. Ship the item back to us in its original packaging

Refunds

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Bulk Orders

For bulk orders of 10 or more cards, returns are accepted only if there is a manufacturing defect or error on our part. Please contact us to discuss any issues with bulk orders.

Contact Us

If you have any questions about our Return Policy or need to initiate a return, please contact us at:

Personalartcreat
Lawson St, Moonee Ponds VIC 3039, Australia
Email: info@personalartcreat.world
Phone: +61412174271

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